Delete your account

FIDA is made by Harrisey Labs, LLC. You can delete your FIDA account and the data linked to it at any time, in the app or by email.

In the app

1. Open FIDA. Dancers: go to Profile and tap Settings. Organizers: go to Business and tap Settings.
2. Tap Delete account. If you have Insight, FIDA first reminds you that deleting your account doesn't cancel a paid subscription; tap Continue to go on.
3. Tap Delete my account to confirm.

Once the deletion goes through, you are signed out. If it can't finish, FIDA says so and keeps your account, so you can try again.

By email

If you can't use the app, email support@fi-da.app from the email address on your FIDA account, with the subject "Delete my account". We may ask you to confirm it's you. We delete the account within 90 days of a verified request.

What is deleted

Your account and profile, your uploaded photos and videos, your connections, and the records linked to them. If you are an organizer, your feedback results are deleted with your account.

What is kept, and for how long

• Copies may stay in backups for a short time before they are overwritten.
• Event feedback answers that are not yet part of an organizer's results are deleted with your account.
• Answers already in an organizer's grouped results stay there, but are cut from your account at once. They are deleted about 12 months after the answer window closed, and the grouped results 24 months after they appeared.
• Safety and legal records may be kept as the Privacy Policy describes.

Deleting your account does not cancel an Insight subscription. Cancel it in your App Store or Google Play subscriptions to stop future charges.

The full details are in sections 4 and 5 of the Privacy Policy.